Frequently asked questions
1I have already purchased a bronze medal membership for the EDM system, but I have run out of email traffic. Can I still purchase a silver medal membership?
Sure, just increase the subscription period and benefits on top of the bronze medal. You can also purchase a separate email data package on top of the bronze medal, which will be more cost-effective.
2What should I do if the customer information I want to find is incomplete in the Customer Data Platform?
You can provide us with brief customer information, and our staff will enrich our customer database based on the customer information you provide.